Customer Reviews
Most helpful customer reviews
75 of 76 people found the following review helpful.
Good product
By K. Capozzoli
Bottom line up front: I'm happy with the Sirena.I'm not a coffee snob and don't really care one way or another what name comes on the outside of the machine. I like strong espresso and this machine doesn't disappoint. There are a couple of things that I like and a couple of things that I don't. Here they are:Like:- Easy to use- Can grow with you, i.e. if you want to pull out the Pressurizing disc and start tamping your own shots, you can, and after some practice, will probably get a better quality of crema and espresso. Bean quality, grind, etc... dependent.- Quick heat up time (less than 2 mins in the morning) and quick steam (less than 10 seconds.- Good micro-foam on the steamer. My wife likes capuccinos and the good quality foam makes her very happy.Dislike:- The water level sensor drives me crazy. It comes on, I refill the container, and it doesn't go off. I have to mess with the container where it attaches to the machine to get it to turn off....eventually. I've read more than a few reviews about this problem. Small overall, but annoying.- Price. I purchased this machine at the X-mas special (499 w/grinder, barista kit, 1lb coffee with a 30% employee discount ($375 paid in the end). It was an incredible deal...that made it very worth the money. Full price...I don't know. I like this machine, but I'm cheap and I'd rather pay for quality and performance than looks. This machine offers both, but without the discount it would've made my choice more difficult.There is a great thread on coffeegeek.com about the Sirena. A guy named Wayne, a.k.a. roastaroma, has made it his mission in life to break this machine apart and extract every bit of usefullness out of it. For true coffee lovers looking for a great machine his insights might help make up your mind.Happy Shopping.6 month update (1 July 2008).The steam knob stripped out about 3 weeks ago. One minute I was frothing milk, the next I was trying to get a scalding hot jet of steam to stop...awesome. I contacted SB and they gave me the number to their warranty dept. I called their warranty dept and they told me that SAECO not SB warranted the item. Okay, so I call SAECO and was not exactly pleased with the response. First, they confirmed that the unit was under warranty..good. Second, they sent me a form to fill out detailing the problems with the machine. They had me fax that form back to their warranty dept...okay so far. Third, they informed me that I was responsible for packing and shipping the machine back to them with no reimbursement. Fourth, they told me that if anything other than the previously faxed deficiencies were discovered that it would be repaired at my cost. Bottomline, if something breaks during shipment, you pay for it out of pocket along with the shipping and handling you've already spent sending a defective item back to the manufacturer.I haven't had a lot of problems getting things serviced in the past. SAECO's warranty repair system seems a little too involved and isn't user friendly in my opinion. I contacted the Starbucks that I purchased the machine from and was able to swap out the machine...but the less than ideal experience with SAECO is important to share.Other than that the machine is still working well and am still happy that I purchased it. Starbucks customer service made up for the problems with SAECO.
30 of 30 people found the following review helpful.
Don't use the Self Tamper
By Ren
The Sirena has a bit of a learning curve but once you realize that you do so much better without the "self-tamper" you'll be on your way. My problem was the machine backed up all the time until I read that I should remove the disk and the rubber self tamper -- it made all the difference between HATING this machine and loving it. I can now pack a lot of coffee into the basket without the thing blowing up. Also, I did not realize there was a whole world of tampers. Now that I have a good tamper, not a plastic one!, my espresso has changed considerably.The good:1) Once you remove the tamper the coffee is great.2) You can reprogram the coffee levels3) Looks great4) Easy clean-up5) Decent foamingThe bad:1) Sprays a little too much water while steaming milk2) If you have your machine under the counter, it's a little hard to pull the water tank out3) A learning curve[...]
26 of 27 people found the following review helpful.
Doesn't perform as good as it looks
By Louis
I bought this machine from a local Starbucks as a replacement to our Solis Crema sl70. We had the Solis for 10 years and loved it. The Sirena was at the same price point and looked great so we opted to change. What a disappointment. The Sirena has a plug, rubber gasket and basket, all of which are challenging to remove for cleaning. There is also wait time to which we were not accustom; wait for the machine to heat up, make espresso, wait again for the espresso to heat so you can select steam and wait for that to heat up. The steam pump would produce a good amount of water before actually pumping steam. We allowed time for us to get used to the new machine however after 10 days of use, we took it back for a refund. Positive note about Starbucks; they took it back without any hassles stating they stand behind their products.
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